DOK: I'm similarly blighted / blessed with an apostrophe: what was the solution they gave you?

I had to use the names as they currently are in Harlequins tickets section. They had replaced the apostrophe with a single space.
I cannot find how to find out what the actual name is on the old ticket system, so if that doesn't work you'll have to contact ticketing.

Customerservice@quins.co.uk - is that what you used Maidstone?

Should get a response soon. I would suggest sending another email. However, just so you know, their internet is down this morning, so a response may be further delayed.

I know this as I was called by Uri from the club this morning. She said that it should now be possible to renew family membership together at the same time. The instructions will be in the emails sent next week (I think the 20th is when the renewal will launch).

Excellent service as always.

Thanks to...  Amy Thornton (Harlequins F.C.)

Harlequin (singular) please.

I wouldn't go so far as to say it's a seamless process, but that's because of the curse of auto-fill.  When having to add the same home phone number for four different accounts, autofill changes a selection of other details as well.  Worth turning it off if you're about to embark on the process for multiple accounts.