Author Topic: Complaints re ticketing process (Read 1822 times)

WishSR · « **Reply #15 on:** Monday 21-Jun-2021, 19:26* »

Agreed. And I was lucky to get Quins tickets though took almost an hour having got in at 10.08!!!

J Scott · « **Reply #16 on:** Monday 21-Jun-2021, 21:52* »

The amount of times I thought I had tickets was a joke, that system was really difficult today. I’m sure TM use the same or similar normally and haven’t had these issues before.

DOK · « **Reply #17 on:** Monday 21-Jun-2021, 21:59* »

I think there's an issue that the system doesn't do locking. So when you see two seats spare, you don't realise that 5 minutes earlier someone else picked those self same seats and is now dithering. The seats are locked for them, so you can't use them but there's nothing on the screen tells you that - the seats look available.

Nico Wilson · « **Reply #18 on:** Tuesday 22-Jun-2021, 16:02* »

Quote from: DOK on Monday 21-Jun-2021, 21:59*

I think there's an issue that the system doesn't do locking. So when you see two seats spare, you don't realise that 5 minutes earlier someone else picked those self same seats and is now dithering. The seats are locked for them, so you can't use them but there's nothing on the screen tells you that - the seats look available.

DOK - this is exactly the experience that I had too. Very frustrating.

MadMax · « **Reply #19 on:** Wednesday 23-Jun-2021, 12:14* »

It used to be said the RFU couldn't organise a pi$$ up in a brewery now they can't even organise a rugby match in their own stadium.

It's a shame it's us and Exeter who are the latest victims of the RFU showing themselves totally unfit for purpose.

Monte · « **Reply #20 on:** Wednesday 23-Jun-2021, 12:29* »

According to Chiefs fans Facebook page there is a problem with the app and they are now phoning RFU as they can’t get their tickets in the app

Kermitpower · « **Reply #21 on:** Wednesday 23-Jun-2021, 14:46* »

Quote from: Monte on Wednesday 23-Jun-2021, 12:29*

According to Chiefs fans Facebook page there is a problem with the app and they are now phoning RFU as they can’t get their tickets in the app

I wonder if that's as a result of their investigation into dodgy ticket purchases? My Quins ones worked fine?

DOK · « **Reply #22 on:** Wednesday 23-Jun-2021, 15:21* »

If I use the link now it tells me I have insufficient privileges or some such. I assumed it could tell I was a Quins fan but maybe it just tells everybody that.

Monte · « **Reply #23 on:** Wednesday 23-Jun-2021, 15:23* »

Just look on their board. Just advice on noting ticket numbers in case app fails or goes wonky as it did at Euros when you’ll only partially read seat/stand no’s etc on arrival at ground.

Subterra · « **Reply #24 on:** Wednesday 23-Jun-2021, 16:14* »

Quote from: DOK on Wednesday 23-Jun-2021, 15:21*

If I use the link now it tells me I have insufficient privileges or some such. I assumed it could tell I was a Quins fan but maybe it just tells everybody that.

Just tell them you sit in the West Stand and have been since its was built :)

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Author Topic: Complaints re ticketing process (Read 1822 times)

WishSR

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J Scott

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DOK

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Nico Wilson

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MadMax

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Monte

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Kermitpower

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DOK

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Monte

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Subterra

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