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Author Topic: Membership 2020/21  (Read 3981 times)

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Saintquin

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Re: Membership 2020/21
« Reply #30 on: Wednesday 11-Mar-2020, 19:17* »
They seem to take a little bit away from us every year and want us to pay a bit more for it.
I know the annual rise has been quite small till now but, it's not the Stoop I enjoyed so much as before.
After around 20 years it will be sad not to renew and will miss a lot of friends my wife and I have made over those years but, we'll possibly not renew next year!
Oh well at least my golf handicap may improve.

AlbyS

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Re: Membership 2020/21
« Reply #31 on: Wednesday 11-Mar-2020, 19:31* »
Before renewing, I think I'm going to see what happens if they have to play behind closed doors.  I don't want the club to suffer financially but equally I don't fancy having paid full ST price for a handful of matches that I can't see. It will be interesting to see what they do for ST holders as I think they'll have to refund any ticket purchases.

Just a thought...

honkytonk

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Re: Membership 2020/21
« Reply #32 on: Wednesday 11-Mar-2020, 19:35* »
Im not sure they will.  I also have a West ham season ticket and I am pretty sure if any games are cancelled it is tough luck. 
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AlbyS

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Re: Membership 2020/21
« Reply #33 on: Wednesday 11-Mar-2020, 19:39* »
Yeah that's what I'm expecting but I will be disappointed if that's the case.

Oh yeah and car parking has gone up from £70 (I think?) to £120 - that's a 70% increase !

honkytonk

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Re: Membership 2020/21
« Reply #34 on: Wednesday 11-Mar-2020, 19:44* »
I wondered if clubs affected with games behind closed doors (in all sports), rather than refunding supports (which I dont think will happen) may offer one or two other bonuses to soften the blow.  Depends on the club what that may be.
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Quinky

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Re: Membership 2020/21
« Reply #35 on: Wednesday 11-Mar-2020, 20:08* »
Im not sure they will.  I also have a West ham season ticket and I am pretty sure if any games are cancelled it is tough luck. 
Ah, a fellow suffering Hammers fan...

French Grey

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Re: Membership 2020/21
« Reply #36 on: Wednesday 11-Mar-2020, 21:07* »
There was a note in the programme the other week that made me think we would seem some price rises. The gist of it was that having so many season ticket holders (9,000 I think it said) was a bad thing because season ticket holders tend not to attend every game and therefore aren't buying food, beers, merchandise etc.  which the club make loadsa money from. The point seemed to be that it was better to sell more tickets on a match by match basis because those ticket buyers pay more per game for a seat and will turn up and spend on the peripherals. I guess a lot of Jester tickets would prove this argument as they have been such good value I'm sure % attendance is low versus other season ticket types - and that's why we see the biggest rise here. The logic makes sense but does mean you have to have a product that the occassional punter is prepared to shell out on to have enough of those punters going to every game. It also doesn't help if you have to play games behind closed doors (as may yet happen with Corona) because season tickets are guaranteed income - but I guess that's next season's potential problem!
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T-Bone

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Re: Membership 2020/21
« Reply #37 on: Wednesday 11-Mar-2020, 21:37* »
Why not improve the offering so that season ticket holders are happy to spend more at the ground. I'd eat there if the food was half decent and spend longer at the ground if the drink wasn't foul and service awful
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harlequins

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Re: Membership 2020/21
« Reply #38 on: Wednesday 11-Mar-2020, 21:44* »
To me the one area that has to improve is service. Get people who can run a bar. Donít just keep employing people who have no idea. Donít blame the fact it is only every two weeks work, go and talk to real bar people and pay more. You will get it back in sales.
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dinsdale

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Re: Membership 2020/21
« Reply #39 on: Wednesday 11-Mar-2020, 21:45* »
Yeah that's what I'm expecting but I will be disappointed if that's the case.

Oh yeah and car parking has gone up from £70 (I think?) to £120 - that's a 70% increase !
Parking has gone up from zero if you have been a Premier member for a few years.

I mostly accept the on pitch action for what it is - ups and downs - and acknowlege that the owners are subsidising us and would like to break even (thanks Saracens / other gutless club owners)

The difficulty is with continual price rises while the facilities are poor and show no signs of improvement.  I don't eat or drink at the ground due to the poor quality - Quins have to remember they are in the middle of a London suburb with loads of food/drink choices - we're not a captive audience.

I'll probably renew but the decision making process has been getting longer each year.
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Domestos

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Re: Membership 2020/21
« Reply #40 on: Wednesday 11-Mar-2020, 22:13* »
When it comes to price rises for a product that has not improved for several years they rely on the "I will most likely renew because I love Quins" view of most current ST holders.

As each year goes by I get more cynical about the business side of Quins, and how they only want me there to take my money.

Well, just like any business enterprise, it's well, a business enterprise. just like Tesco, you are free to take your custom elsewhere. Now that might mean Waitrose, or it might mean one of the small corner shops - if you get my drift?

N.G.A.

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Re: Membership 2020/21
« Reply #41 on: Wednesday 11-Mar-2020, 22:21* »
Well, just like any business enterprise, it's well, a business enterprise. just like Tesco, you are free to take your custom elsewhere. Now that might mean Waitrose, or it might mean one of the small corner shops - if you get my drift?

But it's not like going to the shops. If Tesco wind me up I'll go to Sainsburys because I'm not emotionally invested. When the experience and value drop at the Stoop I'm still not about to go and watch LI because Harlequins are my team. This is one of the reasons why the Quins business can push the fan base harder with increased prices for a weaker product.

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Salisbury Plain Drifter

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Re: Membership 2020/21
« Reply #42 on: Thursday 12-Mar-2020, 08:10* »
Yes, it's a hike, £60 a year more for me but that's £5 a month - pretty much the price of a pint of beer in SW London. I can handle that.

To put things in perspective my mate has a season ticket at Bath. He pays twice as much as me (including the increase) for a seat in a temporary stand with no roof. 

A222Quin

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Re: Membership 2020/21
« Reply #43 on: Thursday 12-Mar-2020, 08:20* »
In Club I've only got a 2% rise but losing the Members Bar access that I kept when they gave us the option of a few beer tokens a few years back. I can understand why they're doing that but I'd rather they policed the guests properly first. 1 ticket 1 entry was the rule as I understood it but there's frequently lots more than that going in.

I can see some logic in the rises. The club loses money, ideally I'm sure the owner wants the gap to be narrowed. At some point some areas of the sport are going to have to get real about the finances. Either that or accept that benefactors such as our own or Landsdown, Craig, Wray etc are the only way the professional game is going to keep going in its current form.

southcoastQuins

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Re: Membership 2020/21
« Reply #44 on: Thursday 12-Mar-2020, 09:20* »
The clubs answer to the 28% rise in jester tickets

Thank you for your email into the club querying the price changes for the 2020/21 season.

The Club is focused on improving the experience of supporters and Season Ticket Members attending matches at The Stoop and recent investments demonstrate this e.g. in 19/20 we have introduced two new giant screens, two new scoreboards, over 110 interactive TVís throughout the stadium, increased investment in entertainment on a matchday pre match. Furthermore, following feedback, the 20/21 Membership programme includes many new elements that will be highly valued by Season Ticket Members e.g. new card, new gift, enhanced digital content.

The Club has reviewed Jester/ Touchline and Club Memberships in great detail and determined that the level of discount previously offered as unsustainable. In 19/20 season, a renewing adult Jester received 50% discount and paid just over £13 per match. This level of discount is disproportionate vs other categories at Quins, vs the local marketplace and indeed the sports and entertainment industry. It is in short unsustainable for Quins to continue to offer this level of discount as the Club seeks to increase investment into the matchday experience at The Stoop.

The first payment for all Season Ticket Members on direct debit will be the 1st of April 2020. Members should expect further communication regarding membership for the 2020/21 season via the post.

Thank you for your support this season.

Membership & Rewards Executive



The first paragraph is corporate B.S. and applies to all member and any one with a match ticket. It might justify a 6 to 9 percent rise other members have. The second paragraph is basically, tough rubbish, as we know there is demand there, so if you donít renew someone else will take them!

Iím not sure what 50% discount relates to, as this season (2019/20) it was a 23% discount for renewal against new.


 

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