The webiste hasn't worked properly in the run up to Christmas either. I couldn't login and couldn't re-set my passport until I emailed customer services and got sent a new re-set link a couple of days later. Thankfully I sorted it out early enough. My mother tried to buy a couple of tops online but encountered the same problem so gave up and used another website. Seems rather silly to do work to the shop website in the run up to Christmas. I'm not sure if others had the same problem. Not a disaster, didn't ruin Christmas, just cost the club cash from some shirt sales.