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The bar service is an absolute joke and has been for years. As others have said... it's got so bad we avoid buying drinks in the ground. If a pub ran the same level of service it would go bust.
It also contributes to the number of people leaving their seats during the game to avoid the inevitable queues at halftime, which I know frustrates a lot of supporters (especially those in the front rows).
Personally I would never buy food in the ground as it's overpriced/unhealthy junk. But the queues are pretty big so i'm clearly in a minority. -
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I was told that a consultant was looking into how the poor efficiency of the bars could be improved. The bars are run by an outsourced company specialising in running bars. To me this is an oxymoron . Like all things, you just need people who know what they are doing , not think they know what they’re doing.
More money spent to find out the bleeding obvious then. Just send someone from the staff with an ounce of intelligence to observe and they will see what needs to be done. -
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More money spent to find out the bleeding obvious then. Just send someone from the staff with an ounce of intelligence to observe and they will see what needs to be done.
Or sack the outsourced company and replace them with someone who knows what they are doing. -
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More money spent to find out the bleeding obvious then. Just send someone from the staff with an ounce of intelligence to observe and they will see what needs to be done.
Absolutely this. I forgive Quins a lot of things but the service at the bars is my bête noire, followed closely by the nosediving quality of the food stalls. I fill out the survey they do after each match to tell them that it's an absolute joke. Have done for 5yrs or more.
I'll repeat the same point I made when the new queuing system in the King's Bar was introduced: it doesn't matter how people queue if the staff have never poured a pint before and stand around looking lost, getting confused about which beer is which, can't push the right buttons on the till....etc etc. It happens every single match, all through every season.
It's London. I'm ok with paying £5+ for a good beer served efficiently. I'm not ok with paying £5+ to stand around for ages watching useless students learn how to work a bar, then explaining to them the difference between lager and ale, answer their clueless questions about which teams are playing, then getting them to deduct the cups off the bill which they took back but forgot, then having a rubbish pint in a plastic cup that was poured 45mins earlier, half of which will be spilled trying to get out of the rammed King's Bar.
My suggestions:
- Ditch the outsource company
- Ditch the terrible Greene King deal and get nice beer in
- Get a good hospitality manager
- Hire teenagers/students to work the bars who like rugby and have been to a pub before.... ideally from the local community who want to be part of the Quins organisation
- Put some proper beer tents in the south west corner and behind North stand selling good ales ....Bath do this brilliantly at the Rec even though it's not a proper permanent ground
- If you're going to have £1 deposit on cups, don't try and exploit it at the end of the match by having 10-15min queue for refunds to deter returns...more return stations please
- Expand the swipe station kiosk thingy as it works well (even if it befuddles the elderly Quins demographic)
- Find a way to not close the Player's Lounge until after half time, as this puts more pressure on the King's Bar
- Sort the Cask bar out at the south end to give quicker service for the <ahem> more **** consumers of pints
- Food: ditch the big standard burger/fish and chip/hot dog stands, bring back a pie stand, get a better variety of other stalls in and rotate them (surely all those quality fancy street food stalls that do Summer festivals are at a loose end in the Winter?!). Maybe even get a bit of a theme going with the food for each match....have a curry matchday or whatever!
- Appreciate it's not going to be cheap but paying a tenner for a lowgrade kids cheeseburger and chips in a 'club' setting where we are supposed to be members is absolute thievery. Doesn't need to be cheap, but does need to be VFM. -
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Could invest in one of those fancy pint serving gadgets that Tottenham have, they fill the glass from the bottom just by placing it on the device. From seeing a video on youtube I believe it takes around 10 seconds or so
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Regarding the food, I do miss the "World Food" stall that we had a few seasons back. Every game had a different style of food, cooked in those massive shallow pans & served with rice/noodles/whatever was appropriate. It was always hot & tasty. Of the current offerings, I'd say the Duck stall behind the South stand is probably the best.
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Perhaps they should find room for the players in the Debs bar - its usually half full - and if compared to Kings Bar, then only ⅓ full! Then extend the Kings to include Players Bar.
Ive never worked out why the players don't eat upstairs in West Stand - I'm sure the various suites there could take them after the game, and then they won't have to traipse over/round the pitch to have a snack/meal.
Didn't the Kings Bar used to be open later? They used to have a disco (or whatever they are called now) after the band and close nearer 9/10pm? Now they try to get you out close to 7pm! -
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Perhaps they should find room for the players in the Debs bar - its usually half full - and if compared to Kings Bar, then only ⅓ full! Then extend the Kings to include Players Bar.
Ive never worked out why the players don't eat upstairs in West Stand - I'm sure the various suites there could take them after the game, and then they won't have to traipse over/round the pitch to have a snack/meal.
Didn't the Kings Bar used to be open later? They used to have a disco (or whatever they are called now) after the band and close nearer 9/10pm? Now they try to get you out close to 7pm!
Did you put these questions to the CEO at the Meeting?
What was his response?
OK. Did anyone ask him about food and drink?
I have been bleating on for ages about the poor quality of food at The Stoop. Never mind the price - the quality is rubbish. I bring a bacon sandwich from home - have done for a long time. -
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I don’t know what the deal is that the club have with the food outlets but if all they do is pay for a pitch the club won’t be bothered about quality. As long as they get rent it’s up to the food vans to sort out the standard of the offerings. I find the food and drink poor and expensive so don’t buy any at the ground. Who’s loss is that. Not mine.
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Absolutely this. I forgive Quins a lot of things but the service at the bars is my bête noire, followed closely by the nosediving quality of the food stalls. I fill out the survey they do after each match to tell them that it's an absolute joke. Have done for 5yrs or more.
Agreed, was really gutted at the first game of the season to find no pie stand, then to eat a Bratwurst that was not remotely like a Bratwurst or in anyway served like one.
I'll repeat the same point I made when the new queuing system in the King's Bar was introduced: it doesn't matter how people queue if the staff have never poured a pint before and stand around looking lost, getting confused about which beer is which, can't push the right buttons on the till....etc etc. It happens every single match, all through every season.
It's London. I'm ok with paying £5+ for a good beer served efficiently. I'm not ok with paying £5+ to stand around for ages watching useless students learn how to work a bar, then explaining to them the difference between lager and ale, answer their clueless questions about which teams are playing, then getting them to deduct the cups off the bill which they took back but forgot, then having a rubbish pint in a plastic cup that was poured 45mins earlier, half of which will be spilled trying to get out of the rammed King's Bar.
My suggestions:
- Ditch the outsource company
- Ditch the terrible Greene King deal and get nice beer in
- Get a good hospitality manager
- Hire teenagers/students to work the bars who like rugby and have been to a pub before.... ideally from the local community who want to be part of the Quins organisation
- Put some proper beer tents in the south west corner and behind North stand selling good ales ....Bath do this brilliantly at the Rec even though it's not a proper permanent ground
- If you're going to have £1 deposit on cups, don't try and exploit it at the end of the match by having 10-15min queue for refunds to deter returns...more return stations please
- Expand the swipe station kiosk thingy as it works well (even if it befuddles the elderly Quins demographic)
- Find a way to not close the Player's Lounge until after half time, as this puts more pressure on the King's Bar
- Sort the Cask bar out at the south end to give quicker service for the <ahem> more **** consumers of pints
- Food: ditch the big standard burger/fish and chip/hot dog stands, bring back a pie stand, get a better variety of other stalls in and rotate them (surely all those quality fancy street food stalls that do Summer festivals are at a loose end in the Winter?!). Maybe even get a bit of a theme going with the food for each match....have a curry matchday or whatever!
- Appreciate it's not going to be cheap but paying a tenner for a lowgrade kids cheeseburger and chips in a 'club' setting where we are supposed to be members is absolute thievery. Doesn't need to be cheap, but does need to be VFM.
I would quite like Fullers to take over surely London Pride is fitting for a club in London.
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Agreed, was really gutted at the first game of the season to find no pie stand, then to eat a Bratwurst that was not remotely like a Bratwurst or in anyway served like one.
I would quite like Fullers to take over surely London Pride is fitting for a club in London.
Erm Twickenham Ales? Wouldn’t have far to bring it. -
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Every cloud has a silver lining, though. Once the bar staff (including the “supervisor”) were so confused by the plastic cup system, they just gave me a pint for free!
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Did you put these questions to the CEO at the Meeting?
What was his response?
OK. Did anyone ask him about food and drink?
I have been bleating on for ages about the poor quality of food at The Stoop. Never mind the price - the quality is rubbish. I bring a bacon sandwich from home - have done for a long time.
No-one asked about food, that I remember. Which, in retrospect, was a bit of a missed opportunity given that the director of Compass was present on the panel; they're the company who manage food and beverage at the stoop.
I did briefly chat to him afterwards and he said that the club and them were working on a new partnership deal to ensure that both parties had more defined interest/stake in the whole thing. I guess with the aim of driving improvements? -
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Erm Twickenham Ales? Wouldn’t have far to bring it.
Ive never made it there or knowingly tried their beer, would they be able to provide enough? -
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Would imagine it’s more to do with partners/sponsorship for who supplies beer
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