The App now has the DHL stand sections and all the boxes listed, but none of the other stands as yet.
At HQ you could buy from the vendors but could only consume food/drink at your seat.
Is the club not in danger of making this more difficult than it needs to be? After all I can now go to the pub and sit indoors and drink with mates. I think just being sensible with queuing at distance then take the food and drink to your seats is adequate.
Is the club not in danger of making this more difficult than it needs to be? After all I can now go to the pub and sit indoors and drink with mates. I think just being sensible with queuing at distance then take the food and drink to your seats is adequate.
I don't think the club have any choice. People still need to order, eat and drink while seated, where alcohol is served.
Is the club not in danger of making this more difficult than it needs to be? After all I can now go to the pub and sit indoors and drink with mates. I think just being sensible with queuing at distance then take the food and drink to your seats is adequate.
Yes, you can go to the pub with your mates, but still has to be table service at all times.
Oh yes you make a fair point, I can only blame COVID fatigue and the hope it all ends soon. Although I’m a huge fan of table service in pubs.
if in the DHL stand you can use the app to order, all other stands can buy from the food and drink concessions.
Thanks for that Adrian, had no idea there was a time allocation to get to the Stoop. Checked my ticket and there it is.
Here's the written info from the email they've just sent out:
Please carefully review this checklist ahead of your visit to The Stoop on Saturday:
1. Print out your ticket on A4 paper – A reminder that all tickets are print at home. You cannot enter using your Membership Card. There is a £5 admin charge if you need to have this printed at the Ticket Office to deter supporters and avoid queues/ social distancing issues.
2. Bring photo ID – You may be asked to show photo ID upon entry. This must match the name on the ticket to enter the stadium.
3. Travel light – Only bags under A4 size will be allowed into the stadium. There is no bag storage at the stadium.
4. Arrive at the right gate, at the right time (map below) – To help avoid queues, your match ticket indicates the right gate to go to, and a window of time to arrive at. Where possible, please try to arrive during this time window to avoid queues and ensure social distancing. Our stewards will work closely with you if running late but please be patient and respect social distancing. At the end of the match, the stewards will manage the departure of supporters carefully to avoid queues again. Please note Gate 5 on the map will be signposted Gate 4 on Saturday – stewards will direct you.
5. Make sure you're sitting in your allocated seats – Your seats have been carefully mapped to allow maximum capacity for this fixture, in line with league and government guidance. Supporters must stay in their allocated seats for the duration of the game.
6. Bring a face covering - All supporters, excluding medical exceptions, will be required to wear a face covering while at The Stoop. Please bring yours with you and wear as entering the stadium until you have departed the stadium perimeter.
7. Sitting in East Stand? Register online in advance for the new ‘Seat Serve’ service - We've introduced 'Seat Serve' to The Stoop, allowing you to order and pay for food and drink at your seat from your mobile phone. Register and pre-order in advance at Stoop.seatserve.com. Or once in your seat, you can scan the QR code on the seat in front of you, with your phone’s camera. E-mail info@seatserve.co.uk if you have any issues registering or on the day. Seat serve will only be available in the East Stand and please note that we do anticipate longer wait times at peak times so suggest pre-ordering. A reminder that you cannot bring your own food and drink as usual.
8. Plan your travel in advance – We suggest walking or cycling to The Stoop. Supporters travelling to and from the game by train / bus must wear a face covering unless exempt, maintain social distancing and wash their hands.
9. Book your parking in advance – Over 1,000 parking spaces are available around The Stoop however is not available to purchase on the day so make sure you pre-book. Season Ticket Members will be able to use their 2020/21 Seasonal Parking pass if they have one. Please display the pass or present the purchase confirmation email to stewards. You can pre-book these from our Ticketing website.
Oh and for matchday experience:
The Quins Shop next to Gate 1 will be open, with up to 80% discounts available on stock. Maximum 20 people in the store at any time to minimise queues.
The Quinformation Trailer in the South West Corner will also be open where you can purchase smaller items such as Quins face masks. You can also collect unclaimed Quins Rewards items from the trailer, however we will be unable to answer other customer queries to limit the build-up of queues. Please email customerservice@quins.co.uk instead if you have any questions.
There are no matchday programmes on sale – the programme is free, digital and will be sent to all supporters subscribed via the link at the bottom of the Harlequins website found here.
The usual bars and outdoor seating areas are all unavailable e.g. Debenture Lounge, Robshaw Bar (formerly Kings Bar), Honours Bar, SW Corner seating areas – please accept our approach to ensure the safe delivery of this initial pilot event, prioritising safety and social distancing.
There will be limited matchday fan entertainment at The Stoop and we will focus all activity on the big screens and tanoy so that you do not need to leave your seat. Due to safety priorities, we will not have mascots or buskers for example to avoid crowds.
The stadium will be cashless so please remember to bring a credit or debit card. A reminder to Season Ticket Members, you can now spend using your Harlequins Membership card to earn Quins Rewards points, so long as you’ve activated it for payment and topped it up with cash. You can do so, as well as checking your PIN, by clicking on the ‘Payment’ tab through the Fanza Sport App using your smartphone or tablet. (T&Cs apply).
seat serve is only available in the east stand it has just been confirmed in an email, hoping the other concessions will be there then.
Why is everyone trying to buy booze 2 days before the match?
Would think that with just over 4K in ground and one stand booking via apt, shouldn’t be too much drama getting a beverage
But does anyone know if Quins head is open?
Why is everyone trying to buy booze 2 days before the match?
1: Because they can. 2: So as not to wait to long for a beer once they get to their seats on Saturday. 3: Because they can. ;D
Agree x 1
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